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Unlocking the meaning of stars in reviews
“If you want a similar look, just boil a pot of water at home.” This was an actual 1-star review describing the geysers at Yellowstone National Park. While all industries strive for 5-star reviews,...
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Tired of chasing past due bills? Solutions to get paid faster
What could you accomplish if someone waved a magic wand and granted you an extra 56 hours to devote to your business? Sign up new customers, get more revenue or take that vacation to Hawaii you have...
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Are Google reviews reliable?
Online reviews are the cornerstone of online reputation, and businesses are working harder than ever to increase review volume across many sites. And customers are writing more reviews too. The latest...
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What you need to know about Google’s product reviews update
David Bowie once belted out the lyrics, “Ch-ch-ch-ch-changes, Turn and face the strange.” This popular and iconic song has withstood the test of time. Why? Because the lyrics are true. Changes are a...
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Facebook review recommendations: The complete guide
Facebook (now Meta) isn’t just the biggest social media platform in the world. It’s also a place where customers can discover new businesses through online reviews. Facebook reviews &...
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Google Reviews: A guide to effortlessly earning 5-star reviews
Many strong local businesses struggle to reach the top three Google search results. Birdeye has helped over 150,000 local businesses and several agencies achieve this. Our experts find that Google...
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Local business listings management: The complete guide
Local listings are the key to getting new business. A recent Birdeye survey also revealed that 51% of consumers buy products or services from multi-location businesses with a local presence at least...
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A complete guide to Webchat, Livechat & Chatbots
Have you ever wished for a chat solution that effortlessly connects you with your customers and keeps all those confidential chats secure? It’s not news that today’s customers prefer a quick text...
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The ultimate customer experience guide for businesses in 2024
Customers are more connected with each other than ever and can find businesses that serve their needs in minutes, if not seconds. If a business fails to meet customer expectations, a customer can...
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Referral marketing: The complete guide
Referral marketing is a powerful tool for businesses to expand reach and build trust with new customers. As per a Birdeye study, 54% of marketers say they’re responsible for bringing in referrals from...
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Instagram 101: A comprehensive guide to use Instagram effectively
What is the first thing you think of when you hear Instagram? If visuals come to mind you are not alone, but the platform is capable of much more. With a user base of two billion active monthly users,...
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Online Reviews Report 2023 on multi-location businesses
Think about the last time you wanted to buy something, hire a trustworthy contractor, or visit a new restaurant you’ve been wanting to try, chances are, before you even took the next step you probably...
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What contractor reviews mean for your business
Hammering nails, saws buzzing, drills humming, jackhammers pounding, if you’ve heard the sound of power tools in your neighborhood this past year, you’re not alone. Safety concerns of the pandemic and...
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